Returns & Exchanges
At Hometown Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all furniture is returned in its original condition and packaging to receive a full refund or store credit.
Initiate Your Request
Log into your account or contact our customer support team with your order number to start the return process.
Prepare for Pickup
Carefully disassemble and repackage your items in their original boxes to ensure safe transport back to our warehouse.
Schedule Collection
For large furniture items, our local delivery partners will contact you to schedule a convenient time for curbside pickup.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing